Cool River Pub Bookstore —Brought to you by RedE-Commerce

To Contact RedE-Commerce:

If you have any comments or concerns regarding your order or Cool River Pub Product, please email us at:
customerservice@rede-commerce.com
or contact us via phone (9am-4pm CST):
615-280-0554

Shipping Information:

All orders will be shipped within 2-3 business days from time of order.

Refund and Return Policies:

Our rights and our obligations with regard to the return of any products are exclusively governed by the express terms of this policy.

Downloadable Purchases:

Due to the nature of virtual products such as the downloadable files we offer for sale, we can only offer limited support and we can not offer a refund or exchange for their purchase. Please assure that you meet any and all system requirements before making your purchase.

If you are having trouble with your download, or if you have not received a download link within 24 hours, please contact Customer Service by emailing customerservice@rede-commerce.com. We will do everything we can to help.

Damaged Items:

In the unlikely event that you receive merchandise that has any manufacturing defects or signs of damage, please report the problem to us immediately. We stand behind our products, and will happily exchange unworn, and unaltered merchandise. All defective merchandise must be reported within five (5) days of delivery. We will give you detailed step-by-step instructions on completing an exchange or return. All returns of defective merchandise must be accompanied with the original invoice and a brief explanation of the problem. Full refunds will be issued in the original form of payment. If you don't have the original invoice, we will gladly make an exchange or issue merchandise credit based on the current selling price. Please allow up to two (2) weeks for us to receive and process returns/exchanges.

Exchange or Return Policy:

If you would like to exchange your order for any other reason, or return any products you are unsatisfied with for a refund (minus applicable shipping charges), please contact us by e-mail to receive complete step-by-step instructions. You will be responsible for return postage costs, and if exchanging a product, responsible for shipping charges for the replacement item. We are not responsible for any packages lost in transit. We recommend you use USPS Priority Mail with delivery confirmation services or another package carrier that provides proof of delivery. Apparel items that have been worn, washed, or altered in any way, as well as other items not in their original packaging, cannot be accepted for exchange or return. Returns or exchanges must be done within thirty (30) days of delivery. All returns must be accompanied by the original invoice and a brief explanation of the problem. Full refunds will be issued in the original form of payment. If you don't have the original invoice, we'll gladly make an exchange or issue merchandise credit based on the current selling price. Please allow up to two (2) weeks for us to receive and process returns/exchanges.

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